MSC COVID-19 Policies & Procedures for Tennis Reopening
(May 19) We hope you and your families are staying healthy and safe during these challenging times. Monroe Sports Center is anxious to open our doors and provide the opportunity for our customers to resume some sense of normalcy by playing sports as soon as possible. Governor Murphy announced that private tennis clubs are allowed to open their outdoor tennis courts on Fri May 22 so it is our expectation that indoor tennis will be permitted shortly as well. With the NJ Stay-At-Home order currently running thru June 7, MSC is planning to open tennis on Mon June 8 with several restrictions in order to keep our customers and staff safe. MSC will begin taking court time reservations on Mon June 1. Please note that if any new announcements are made by the government, this reopening date may be moved earlier or later in order to comply with the rules. It should also be noted that many of these safety measures and policies are subject to change as restrictions continue to be lifted by the governement.
Restrictions & Safety Measures
1. Anyone staff member or customer experiencing symptoms associated with COVID-19 or anyone who has been in contact with someone with COVID-19 in the past two weeks should not enter the facility.
2. When we first reopen, tennis lessons will be limited to private or immediate family lessons only. There will be no clinics or group lessons allowed, unless all members of the group are within the same immediate family. This policy will be updated as the situation evolves.
3. During a lesson, only the pro may touch the tennis balls and tennis hoppers. When all the balls from the cart have been fed, the pro will use the hopper to pick up the balls and the player may get a drink and will wait for the pro to pick up all the balls. No serving will be allowed in the lesson because that requires the player to touch the ball.
4. Open play may be singles or doubles, but we suggest singles only. Customers must bring their own tennis balls or they may purchase them from the desk, but they must take the balls with them when they leave.
5. Court time will be for 50 minutes or 1 hour and 20 minutes only. This will allow customers to leave the court and exit the building before the next customer comes in. Customers should wait in their car until 2-3 minutes before their scheduled time to avoid contact with previous customers.
6. Customers will be notified of what court number they are on in advance and the parking lot will be divided into sections, based on what court the customers are playing on. Directional signs will be posted to instruct customers where to enter and exit each court to avoid as much contact as possible. Customers will be instructed to enter courts as directly as possible with the intention of avoiding customers having to walk thru the lobby to get to their courts.
7. As much as possible, court time will be scheduled on the hour on courts 1,3,5,7. Court time will be scheduled on the half hour on courts 2,4,6,8. this will allow less contact between players entering and exiting the court.
8. Parents will be encouraged to drop off older players for their lessons and parents of younger players will be instructed to sit on the court to watch their kids. Benches & chairs will be wiped down after each court time.
9. There will be no demo racquets available.
10. If a stray ball comes onto your court, do not pick it up with your hands. Please use your racquet and/or foot to return the ball to the proper court.
11. MSC staff will be limited to 1 person at a time behind the desk. This staff member will be sitting behind a temporary plexiglass partition and will be suggested to have a mask. The mask should be worn as much as possible, especially when customers are nearby.
12. MSC staff will be responsible for wiping down the lobby tables & chairs as well as door handles and railings every hour. We have stocked up on hand sanitizer and cleaning spray so we are prepared to keep the faciilty extremely clean.
13. Signs will be put on the bathrooms that say maximum 2 people in the bathroom at one time. Also, when we send the court numbers each morning, we will send a reminder that players should use the bathroom at home if possible to hopefully avoid using our public restroom, but that the restroom will still be available.
14. Whenever possible, doors will be propped open so customers can avoid touching door handles.
15. All court time and lessons must be booked in advance and all payments must be made online in advance. We would like to avoid all transactions at the desk if possible. We would actually like to avoid as much contact between customers and staff at the desk as possible. With payments being made online, court assignments being emailed in advance and signs directing players right onto and off the court, players should really have no reason to congregate the desk.
16. Water fountains and vending machines will be shut down and taped off. Players are reminded to bring their own waterbottles and not share with anyone.
17. Tennis Pros should require payment by Venmo or other electronic platform only to avoid handling cash or checks.
18. Tennis Pros that have a gap in their schedule should either wait in their car or at least limit their movement within the facility as much as possible while they wait for their next lesson.
19. Players must remove all personal items and throw out all trash after play.
1. Season courts will NOT automatically be put back in at their same day & time. Customers must call or email to reserve specific time and these makeups may be used at any time on any day, not just in the same price point as your season lesson. For example, if a customer's season lesson is 6-7pm on a Sunday (non-prime time), that customer may book their makeup during prime time at no additional charge. By the same token, if a customer's season lesson is 1-2pm on Sunday (prime time), that customer may book their makeup lesson during non-prime time and there will be no credit given for the price difference.
2. Because of the fact that we are only allowing private/family lessons at this time, all groups lessons of 2,3 or 4 players will be transformed into private lessons and each player gets their share of private lessons. For example, if a player is in a group of 4 and that group had 12 weeks remaining when we were shut down, each player in that group would be entitled to 3 private lessons instead of 12 group lessons. If the number of weeks remaining is not perfectly divisible by the number of players, we will round up. So if a group of 3 has 10 weeks remaining, each of those 3 players are entitled to 4 private lessons. The player is responsible for the full amount of the pro fee during their private lesson and none of the pro fee during the other players' lessons. Each player will schedule their private lessons individually.
3. ALL season court customers are entitled to ALL of their missed weeks. Most season courts have anywhere from 9-13 weeks remaining, depending on the day of the week and other factors. After converting group lessons into private lessons as in #2 above, it is the responsibility of the customer to schedule their remaining lessons, based on court and pro availability. No customer is required to play right now if they do not feel comfortable. If a customer does not feel comfortable playing yet, they should just not schedule any makeups and those makeups will remain in tact until they do feel comfortable again.
4. All 12u, Junior and Adult Clinics are still OFF until further notice
As we all know, there are many different perspectives and risk factors that go into feeling safe during these times. If any customer or staff member does not feel comfortable being at MSC, that is perfectly understandable and you should absolutely stay home until you feel safe. Once again, all makeups will be carried over indefinitely so no money that has previously been spent at MSC will be lost.